The latest Which? energy satisfaction survey has found that nPower has once again come bottom with a score of just 39 out of 100. This is the second year in a row that the energy provider has come bottom of the list, however the rest of the Big Six found that their ratings were hardly any better.

10,000 households

Which? carry out a satisfaction survey for energy companies each year and judge the companies based on value for money, customer service, complaint handling, energy saving advice and the accuracy of their bills. This year, the survey of more than 10,000 households found that just two of the Big Six managed to make it into the top ten with E.ON and SSE managing scores of 51 out of 100 which placed them joint ninth. British Gas and Scottish Power scored 50, while EDF scored 46.

The energy companies which scored best were those which are smaller such as Good Energy with 85 and Ecotricity with 80. Co-operative Energy, Ovo and Ebico also scored highly. 98% of the energy supplied in the UK comes from the Big Six providers and these smaller companies make up a tiny proportion.

Further reform

Richard Lloyd from Which? has pointed out that the customers appear to be saying that they are fed up with the large energy suppliers. He says that these scores reveal that the government needs to go much further to reform the energy market. In particulate he believes that there needs to be more competition in the market, switching should be easier and finding the best deals should be more transparent.

Meanwhile Paul Massara from the German owned NPower has said that as the new Chief Executive he hopes to put the customer first and improve satisfaction. He says that the company has started a comprehensive cultural change programme aimed at delivering on promises to customers.

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